ALSC Privacy Policy

Affordable Living Solutions Company Pty Ltd (“ALSC”, “we”, “our” or “us”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, hold, use, disclose and protect personal information when you visit our website, make an enquiry, request information or a quote, purchase a product or service, or otherwise interact with Affordable Living Solutions Company.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply to us.

1. Information We Collect

We may collect personal information that is reasonably necessary for us to provide our products and services, communicate with you and operate our business.

Depending on how you interact with us, this may include:

• Your name
• Email address
• Phone number
• Residential, delivery or project address
• Property and site information relevant to your project
• Billing and payment information
• Details relating to enquiries, quotes, proposals and orders
• Information you provide through website forms, emails, telephone calls, SMS, social media or our CRM
• Records of communications with our team
• Customer selections, preferences and project requirements
• Feedback, reviews, testimonials or survey responses
• Website usage information, including IP address, browser information and device information
• Information collected through cookies, analytics and similar technologies

Where relevant to a project, we may also collect information required to assist with planning, certification, delivery, installation, construction, project management or other services associated with your project.

We generally collect information directly from you. We may also receive information from an authorised representative, referral partner, consultant, supplier, contractor or other third party involved in your enquiry or project.

2. How We Use Your Information

We may use your personal information to:

• Respond to enquiries
• Prepare and provide quotes, estimates and proposals
• Process orders and payments
• Manage customer projects
• Coordinate product manufacture, supply, delivery and installation
• Arrange site assessments, planning, certification or other professional services
• Communicate project updates
• Provide customer service and support
• Manage warranties, maintenance or after-sales enquiries
• Maintain our customer and CRM records
• Improve our products, services and customer experience
• Improve and maintain our website
• Conduct business analysis and reporting
• Meet our legal, regulatory and contractual obligations
• Prevent fraud, misuse or security incidents
• Send relevant marketing, promotional or informational communications where permitted by law

Where required, you can unsubscribe from electronic marketing communications at any time by using the unsubscribe option provided or by contacting us directly.

We may also use aggregated or de-identified information for reporting, business analysis, website improvement and marketing purposes.

3. Website Enquiries and CRM

When you submit an enquiry through our website, contact our team or interact with our marketing, your information may be recorded in our customer relationship management (CRM) and communication systems.

This allows our team to:

• Respond to your enquiry
• Provide requested information
• Send brochures, specifications or pricing
• Prepare quotes or proposals
• Arrange appointments or site assessments
• Follow up on your enquiry
• Maintain records of previous communications
• Manage your project if you proceed with us

Information may also be collected when you communicate with us by telephone, email, SMS, website forms or social media.

4. Cookies, Analytics and Tracking Technologies

Our website may use cookies, pixels and similar technologies to help us understand how visitors use our website and improve their experience.

These technologies may be used to:

• Analyse website traffic and performance
• Remember website preferences
• Improve website functionality
• Measure the effectiveness of advertising and marketing campaigns
• Understand how visitors interact with our website
• Support advertising and remarketing through platforms such as Google and Meta

Some of these technologies may be provided by third-party service providers.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of the website.

5. How We Share Your Information

We do not sell or rent your personal information.

Where reasonably necessary to provide our products or services or operate our business, we may disclose relevant personal information to third parties such as:

• Manufacturers and suppliers
• Delivery and logistics providers
• Installers, builders and contractors
• Project managers
• Building certifiers
• Town planners
• Engineers and other consultants
• Energy assessors
• Councils and government authorities
• Payment and financial service providers
• IT, website hosting and cloud service providers
• CRM and communication service providers
• Marketing and advertising service providers
• Professional advisers, including accountants, insurers and legal advisers

We only provide information that is reasonably necessary for the relevant service or purpose.

We may also disclose information where required or authorised by law.

6. Overseas Storage and Service Providers

Some of the technology, cloud storage, CRM, communications, analytics or other service providers we use may store or process information outside Australia.

As a result, your personal information may be transferred to, accessed from or stored in countries outside Australia.

Where overseas disclosure occurs, we take reasonable steps as required by applicable Australian privacy laws to ensure personal information is handled appropriately.

The countries involved may change depending on the service providers and technology platforms we use.

7. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

These measures may include:

• Password-protected systems
• Restricted access to customer information
• Secure cloud-based platforms
• Access controls for authorised personnel
• Security measures provided by our technology and payment providers

No method of electronic transmission or storage is completely secure. While we take reasonable precautions to protect personal information, we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for our business, contractual, warranty, legal and regulatory requirements.

When information is no longer required, we may securely destroy or de-identify it where appropriate.

8. Payment Information

Where payments are processed electronically, payment information may be handled by banks, payment gateways or other third-party payment providers.

We take reasonable steps to use reputable payment providers and appropriate security measures.

We do not intentionally retain complete payment card information unless required for a legitimate business purpose and permitted by applicable law and payment security requirements.

9. Data Breaches

If a data breach occurs involving personal information, we will assess the incident and take appropriate action.

Where required under the Notifiable Data Breaches Scheme, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC).

10. Accessing or Correcting Your Information

You may contact us if you would like to:

• Access personal information we hold about you
• Correct or update your personal information
• Ask a question about how your information is being handled
• Request that information be deleted where legally and practically possible
• Withdraw a marketing consent or preference

We may need to verify your identity before providing access to or changing personal information.

There may be circumstances where we are legally permitted or required to retain information or refuse access. If this occurs, we will explain the reason where appropriate.

11. Privacy Complaints

If you believe we have not handled your personal information appropriately, please contact us using the details below.

Please provide enough information for us to understand and investigate your concern.

We will review your complaint and aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC) or another relevant regulatory authority.

12. Children’s Privacy

Our products and services are intended for adults and we do not knowingly seek to collect personal information directly from children.

Where information relating to a child is legitimately required in connection with a customer project or service, we will seek to handle that information appropriately and only where reasonably necessary.

If you believe personal information relating to a child has been provided to us inappropriately, please contact us.

13. Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

Affordable Living Solutions Company is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website or service before providing personal information.

14. Legal Disclosure

We may disclose personal information where required or authorised by law, including in response to lawful requests from courts, government agencies, regulators or law enforcement authorities.

We may also disclose information where reasonably necessary to protect our legal rights, our customers, our employees, our business or the safety of others.

If Affordable Living Solutions Company is sold, restructured, merged or transferred to another entity, relevant customer and business information may form part of that transaction, subject to applicable privacy requirements.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.

The latest version will be published on our website and will include the date it was last updated.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have a question about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy complaint, please contact us:

Affordable Living Solutions Company Pty Ltd

Email: support@affordablelivingsolutionscompany.com

Phone: 0400 929 854

Website: www.affordablelivingsolutionscompany.com

We will endeavour to respond to privacy enquiries and requests as soon as reasonably practicable.

Affordable Living Solutions Company Pty Ltd

Your privacy matters to us.